A search on one network costs 2 tokens, a written reply 3; asking the Outpost is free. Top-ups from $25 never expire. Billed per venture, cancel any time.
See the full pricingCancel any time. Refunds are case by case, for real problems on our side.
Last updated 2026-09-06
Plans are billed per venture, monthly or yearly, through Stripe. You can cancel from Settings or the billing portal at any time, and the venture keeps running until the end of the period you paid for. After that you are not charged again.
We do not offer a blanket money-back guarantee. The free brief exists so you can see the desk do its actual job, on your own site and your own communities, before you pay anything.
If something on our side was genuinely broken for a meaningful part of a period you paid for, tell us and we make it right, usually as a credit or a refund of the time it was broken. The same goes for a payment taken by mistake, a duplicate charge, or a plan that could not run at all because of a fault in the desk.
These are judged one at a time, by a person, on what actually happened. Write to us with the detail and we answer within a business day.
Changing your mind, not using Outposts, not connecting an account, or deciding the results were not what you hoped are not refundable. The agents will have read the communities, scored the threads and written the drafts either way, and that work is what the plan pays for.
A platform restricting or banning an account is not refundable either. The desk warms accounts up, holds them to the caps and the 90/10 rule and reads community rules before posting, but the accounts are yours and the platforms decide.
The brief costs nothing and has no obligation. We do not ask for a card to read it, and it shows the real threads asking for what you sell this week, so you know what you are buying.
X charges per post read on its pay-per-use API. Each plan includes a monthly allowance per venture and search pauses when it is used up, so there is nothing to bill you for separately and nothing to refund.
Use the contact page or reply to any email we sent you, from the address you signed up with, and say what went wrong. A person reads it. Where a refund is due it goes back to the card that paid and shows up in five to ten business days.